Emploi & Formation

Team Leader Sales Operations France

In this role as Team Leader Sales Operations France you will be responsible for managing and supporting the staff in the Sales Operations Team France.

What will you do?

  • In addition to your own group of customers, together with the Manager Sales Operations you will ensure that your team is perfectly aligned with the Sales team, with which you work together and support fully
  • Together with your team you will further develop the customer relationships, maintain the customer details and manage your complete "order 2 cash" process in the ERP system (Microsoft Dynamics AX) and a planning tool developed in-house
  • The team comprises 5 FTE, of varying ages and experience. You will coordinate, coach and lead the team so that their activities are well-coordinated and adequate personnel are present both in quantitative and qualitative terms
  • You will coach and support the Sales Operation employees, including around service focus and administrative capabilities. You ensure that the correct information and meetings are in place and stimulate mutual cooperation and knowledge transfer
  • Together with the relevant Sales Operation staff member you intervene in the event of organisational and cooperation issues both in your own team and the department, as well as outside. You supervise the execution and implementation of the objectives, intervening as necessary
  • You also put together the assessment, coaching and development discussions together with the Manager Sales Operations, and carry them out yourself or together with the Manager
  • You are responsible for timely notification of issues before escalation occurs. You have a problem-solving approach and see escalating issues as challenges to be resolved in the best possible way for all parties

Who are we looking for?

  • Professionally educated level of working and thinking
  • Good communication skills in French and Dutch, both written and spoken. English is a plus
  • Good Excel capabilities
  • Knowledge of an ERP system, for example Microsoft Dynamics AX, Navision, SAP, JD Edwards, Exact or Unit4
  • Some experience in a similar role in customer service, call center or sales support
  • Available 40 hours a week with own means of transport due to the poor accessibility of the company’s offices by public transport.

What can you do?

What can you do?

  • You are hands-on and can work independently
  • Quickly get the hang of an IT system and make it work for you
  • Lead
  • Coach & work together
  • Monitor daily progress
  • Be flexible & customer-focused
  • Plan & organise
  • Take decisions

The offer:

Among other things:

  • Working at one of the fastest growing lifestyle companies
  • Free sports after work
  • International company with a good working atmosphere where hard work and fun go together
  • Nice company parties, a Christmas package
  • Premium-free pension
  • Discount on the purchase of their products
  • A fun job where you work with beautiful products!

About the company:

Creators and distributors of successful decorative collections for home & garden.

Would you like to work for one of the biggest importers of decorative items?

With their enthusiastic team of 263 professionals, they design, collect and sell their products worldwide. Their modern head-office and showroom are located in the Rotterdam-Zoetermeer area.

Working at this company offers you the opportunity to join an international and inspiring organization with plenty of opportunities for personal development. Their mission is: ‘To make the world in and around the home a more beautiful place in all seasons’. They do all this with great pleasure.

Feel free to reach out for a chat: email us at s.hailefida(@)cfci.nl and we’ll set up a call.

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