Service delivery representative – English and French

Job opportunity

Based in Nijmegen, this role will allow you to grow and develop working with the company customers and suppliers among a fun and diverse team.

About the company:

Our client is an independent IT hardware and services reseller founded in 2006 and headquartered in Nijmegen. It operates in more than 120 countries and has employees in 5 countries.

The Services team has a strong professional ethos: responsibility and ownership are essential. The team members challenge assumptions, think pro-actively and work together with good humor and a positive team spirit!

If you are a problem solver at heart, if you enjoy interacting with customers and suppliers and have a commercial mindset, then you may be the person they’re looking for!

Your main responsibilities are: handling service requests from customers all over the world and preparing (services) quotes for the services team, as well as identifying sales opportunities from customer service requests and from any interaction with our customers (cross-selling) and assisting our project managers with service delivery-related tasks.

Your day in the office:

You will be a member of the Services Team among driven, energetic and creative young professionals.  You’ll be in daily contact with our global client base to create solutions to support their needs and will also work closely with your teammates.

Every day will bring variety and challenges.

You will work predominately from our Nijmegen headquarters during business hours, but occasionally you will work outside of regular hours due to the international scope of our customer portfolio.

What we’re looking for:

  • You have a bachelor degree
  • You have at least one year of experience in the customer service field
  • You have a commercial and positive mindset
  • You have an interest in IT
  • You are efficient, pro-active and enthusiastic with a can-do mentality
  • You love taking on new or unfamiliar tasks and are dedicated when solving problems
  • You are a team player, are stress-resistant when working under tight deadlines within a team or alone
  • You are willing to learn and seek continuous improvement

What you get:

  • A salary at par with the market
  • Opportunities for growth galore
  • An energetic experience working for a young highly diverse company with colleagues from 20 different nationalities
  • Access to an on-site company gym during and off work hours
  • Fun activities with all of our teams to partake in as often as possible

Interested? Need more info to make up your mind? Drop me an email: s.hailefida(@)cfci.nl – I’ll get back to you whether the answer is positive or negative.

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